• Finance And Business 30.09.2018 Comments Off on Hug Your Haters Complaints Customers PDF 3d9d19815

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    by Jay Baer : Hug Your Haters: How to Embrace Complaints and Keep Your Customers

    ISBN : #1101980672 | Date : 2016-03-01

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    PDF-88318 | Haters are not your problem. . . . Ignoring them is.  Eighty percent of companies say they deliver out­standing customer service, but only 8 percent of their customers agree. This book will help you close that gap by reconfiguring your customer service to deliver knockout experiences.  The near-universal adoption of smartphones and social media has fundamentally altered the science of complaint… Hug Your Haters: How to Embrace Complaints and Keep Your Customers


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  • Finance And Business 29.09.2018 Comments Off on Improving Communication Skills Pinpoint Development PDF E29c221e3

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    Improving Communication Skills: Pinpoint Customer Service Skill Development Training Series PDF




    by Timothy F. Bednarz : Improving Communication Skills: Pinpoint Customer Service Skill Development Training Series

    ISBN : #1882181409 | Date : 2011-05-03

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    PDF-ef195 | Improving Communication Skills presents effective communication tactics, strategies and techniques. It helps customer service representatives to adequately define and deliver value to their customers by developing effective listening and questioning skills.Its unique advantage is to educate your employees to learn specific tactics, strategies and techniques to adequately respond to customers’ requ… Improving Communication Skills: Pinpoint Customer Service Skill Development Training Series


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  • Finance And Business 28.09.2018 Comments Off on Impact Impactor Uncovering Effective Communication PDF 82d11e923

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    Impact to Impactor: Uncovering the Secrets of Effective Communication to Create a Life of Change. That begins a Ripple Effect to Make a Big Affect. PDF




    by Clay Stephenson : Impact to Impactor: Uncovering the Secrets of Effective Communication to Create a Life of Change. That begins a Ripple Effect to Make a Big Affect.

    ISBN : #1520308973 | Date : 2017-01-04

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    PDF-db7c3 | Everyone is your Customer. Your family, friends, employers, and employees. The person driving in the car next to you, the cashier, the server. Everyone is Your Customer! This book/guide is for all Customers. It was put together to help everyone become better Customers. Life is not as hard as some make it. Apply some simple changes in behaviors and your life you and those around you will be forever… Impact to Impactor: Uncovering the Secrets of Effective Communication to Create a Life of Change. That begins a Ripple Effect to Make a Big Affect.


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  • Finance And Business 28.09.2018 Comments Off on Will Meet Tall Dark Stranger PDF E96124871

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    You Will Meet a Tall, Dark Stranger: Executive Coaching Challenges (INSEAD Business Press) PDF




    by Manfred F.R. Kets de Vries : You Will Meet a Tall, Dark Stranger: Executive Coaching Challenges (INSEAD Business Press)

    ISBN : #1137562668 | Date : 2015-11-18

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    PDF-7be08 | Kets de Vries profiles a range of toxic executives the narcissist, psychopath, cold fish, obsessive-compulsive, and many more, offering coaches examples of interventions that have worked and those that haven’t, to help coaches deal with difficult people and become more effective…. You Will Meet a Tall, Dark Stranger: Executive Coaching Challenges (INSEAD Business Press)


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  • Finance And Business 26.09.2018 Comments Off on Strategy Machine Building Your Business PDF 0a296493e

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    The Strategy Machine: Building Your Business One Idea at a Time PDF




    by Larry Downes : The Strategy Machine: Building Your Business One Idea at a Time

    ISBN : #0066211298 | Date : 2002-06

    Description :

    PDF-f10d5 | Underneath the ever-roiling surface of public markets, information technology continues to remake the economy. Fifty years after the first commercial computer was sold, we stand on the brink of introducing intelligence into over a trillion items in commerce at a price too small to calculate. The age of disposable computing will transform every industry. Are you ready?In The Strategy Machine, Larry… The Strategy Machine: Building Your Business One Idea at a Time


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  • Finance And Business 25.09.2018 Comments Off on Being Understood Voice Heard Conversations PDF 910ebf15f

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    The A to Z of Being Understood: make your voice heard and your conversations count PDF




    by Kay White : The A to Z of Being Understood: make your voice heard and your conversations count

    ISBN : #0983169861 | Date : 2011-04-30

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    PDF-c96ef | Are you an ambitious professional looking to make your next move? Do you want to build strong, profitable relationships with ease? Give me five minutes and I’ll tell you how to be an influential and savvy communicator. Discover simple steps to dramatically increase the effectiveness of your communication so people are inspired to give you what you want. Find the ways and the words to engage and … The A to Z of Being Understood: make your voice heard and your conversations count


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  • Finance And Business 25.09.2018 Comments Off on Performance Enhancment Simulation Modeling Management PDF 46f7f738c

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    Call Center Performance Enhancment Using Simulation and Modeling (Customer Access Management) PDF




    by Jon Anton : Call Center Performance Enhancment Using Simulation and Modeling (Customer Access Management)

    ISBN : #155753182X | Date : 2000-06-15

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    PDF-f6a85 | A customer access center that is accessible anytime, anywhere, in any form, and for free is emerging as critical to global business strategy. The authors provide insight into trends in the call center and simulation software industries and their interface; present a case for using simulation in call-center analysis; detail the technology infrastructure; and offer seven case studies (e.g. Bank of A… Call Center Performance Enhancment Using Simulation and Modeling (Customer Access Management)


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  • Finance And Business 22.09.2018 Comments Off on Objektorientierte Entwicklung Betrieblicher Informationssysteme Wirtschaftsinformatik PDF 1f3ea0fde

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    Objektorientierte Entwicklung betrieblicher Informationssysteme (Beiträge zur Wirtschaftsinformatik) (German Edition) PDF




    by Dirk Schreiber : Objektorientierte Entwicklung betrieblicher Informationssysteme (Beiträge zur Wirtschaftsinformatik) (German Edition)

    ISBN : #3790808466 | Date : 1995-04-06

    Description :

    PDF-e48f7 | Betriebliche Informationssysteme bilden die Grundlage neuer Unternehmenskonzepte wie “Lean Management” und “Computer Integrated Manufacturing”. Ihre Entwicklung erfordert die Erstellung einer unternehmensweiten Datenbasis und eine ganzheitliche Modellierung der Geschäftsprozesse. In diesem Buch werden für diese komplexe Aufgabenstellung aus einer betriebswirtschaftlich orientierten Informatiksic… Objektorientierte Entwicklung betrieblicher Informationssysteme (Beiträge zur Wirtschaftsinformatik) (German Edition)


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  • Finance And Business 20.09.2018 Comments Off on Exploring Organizational Software As Service Software PDF C72f290f8

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    Exploring the Organizational Impact of Software-as-a-Service on Software Vendors: The Role of Organizational Integration in Software-as-a-Service … (Informationstechnologie und Ökonomie) PDF




    by Sebastian Stuckenberg : Exploring the Organizational Impact of Software-as-a-Service on Software Vendors: The Role of Organizational Integration in Software-as-a-Service … (Informationstechnologie und Ökonomie)

    ISBN : #3631651538 | Date : 2014-05-26

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    PDF-31dd7 | Software-as-a-Service has gained momentum as a software delivery and pricing model within the software industry. Existing practices of software vendors are challenged by a potential paradigm shift. This book analyzes the implications of Software-as-a-Service on software vendors using a business model and value chain perspective. The analysis of qualitative data from software vendors highlights the… Exploring the Organizational Impact of Software-as-a-Service on Software Vendors: The Role of Organizational Integration in Software-as-a-Service … (Informationstechnologie und Ökonomie)


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  • Finance And Business 20.09.2018 Comments Off on Digital Technology Organizational Change Organizations PDF 337ed2afd

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    Digital Technology and Organizational Change: Reshaping Technology, People, and Organizations Towards a Global Society (Lecture Notes in Information Systems and Organisation) PDF




    : Digital Technology and Organizational Change: Reshaping Technology, People, and Organizations Towards a Global Society (Lecture Notes in Information Systems and Organisation)

    ISBN : #3319620509 | Date : 2017-10-05

    Description :

    PDF-4d201 | This book includes a selection of the best research papers presented at the annual conference of the Italian chapter of the Association for Information Systems (AIS), which took place in Verona, Italy in October 2016. Tracing various aspects of the ongoing phenomenon of evolution towards a global society, and consequently the ever-innovating digital world, it first discusses emerging technologies … Digital Technology and Organizational Change: Reshaping Technology, People, and Organizations Towards a Global Society (Lecture Notes in Information Systems and Organisation)


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