• Finance And Business 20.11.2018 Comments Off on Super Service Delivering Customer Deserve PDF A5771571e

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    Super Service: Seven Keys to Delivering Great Customer Service…Even When You Don’t Feel Like It!…Even When They Don’t Deserve It! PDF




    by Jeff Gee : Super Service: Seven Keys to Delivering Great Customer Service…Even When You Don’t Feel Like It!…Even When They Don’t Deserve It!

    ISBN : #0071405577 | Date : 1999-07-26

    Description :

    PDF-17e2a | Unlike other customer service books, Jeff and Valerie Gee’s concise motivational book is written both for executives and managers, but for the millions of front-line workers who serve customers directly. The authors share their straightforward, proven techniques and guidelines for coping with angry customers, minimizing stress, and making customer service providers feel great about doing their jo… Super Service: Seven Keys to Delivering Great Customer Service…Even When You Don’t Feel Like It!…Even When They Don’t Deserve It!


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  • Finance And Business 19.11.2018 Comments Off on Hard Money Evaluating Information Communications PDF E63c1ea0c

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    Hard Money – Soft Outcomes: Evaluating and Managing the IT Investment (UNICOM – Information & Communications Technology) PDF




    : Hard Money – Soft Outcomes: Evaluating and Managing the IT Investment (UNICOM – Information & Communications Technology)

    ISBN : #1872474233 | Date : 1998-02-24

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    PDF-2845a | This work is about evaluating the risks and rewards of organizational investments in information technology. The focus of the book is on a tension that this evaluation brings: the tension between the hard, quantitative discourse of formal evaluations, and the much softer issues which have their roots in organizations as human creations. The hard quantitative results of an evaluation are only one i… Hard Money – Soft Outcomes: Evaluating and Managing the IT Investment (UNICOM – Information & Communications Technology)


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  • Finance And Business 19.11.2018 Comments Off on Relationship Engine Connecting People Business PDF 4b1ba0dc5

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    The Relationship Engine: Connecting with the People Who Power Your Business PDF




    by Ed Wallace : The Relationship Engine: Connecting with the People Who Power Your Business

    ISBN : #0814437133 | Date : 2016-10-18

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    PDF-b2e80 | Because relationships drive results . . . Relationships hold companies together and fuel future growth. From connecting with customers to forging high-performing teams, success depends on everyone working well together. Yet many leaders prioritize potential relationships and take established ones for granted. They shouldn’t. Research reveals that these core relationships are often the weakest…… The Relationship Engine: Connecting with the People Who Power Your Business


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    [Pub.98JqD] The Relationship Engine: Connecting with the People Who Power Your Business PDF | by Ed Wallace


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  • Finance And Business 19.11.2018 Comments Off on Managing Commerce Business Second Cpg Other PDF Bf836cad8

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    Managing Your E-Commerce Business, Second Edition (Cpg-Other) PDF




    by Brenda Kienan : Managing Your E-Commerce Business, Second Edition (Cpg-Other)

    ISBN : #0735612757 | Date : 2001-05-04

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    PDF-cacc3 | Intended as a business guide rather than a technical reference, this book offers advice on starting and operating a small business on the internet, using Microsoft technology. It covers matters such as the planning of a site, the uses of a database and transaction-processing system, the hiring of a Web developer, on-line brand-building strategies, trademark protection, budgeting, and customer serv… Managing Your E-Commerce Business, Second Edition (Cpg-Other)


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  • Finance And Business 18.11.2018 Comments Off on Vibration Control Flexible Mechanisms Research PDF 42bdd4690

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    Vibration Control of Flexible Servo Mechanisms (Research Reports Esprit) PDF




    : Vibration Control of Flexible Servo Mechanisms (Research Reports Esprit)

    ISBN : #3540561420 | Date : 1994-02-18

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    PDF-a55a0 | The ESPRIT project SACODY, carried out between 1987 and 1991, has comprehensively studied the problems linked with the control of lightweight robots. It has succeeded in demonstrating how the implementation of computeraided testing and dynamic modelling techniques enables the improvement of the accuracy of industrial robots while increasing their operational speed. Starting from a background mainl… Vibration Control of Flexible Servo Mechanisms (Research Reports Esprit)


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  • Finance And Business 18.11.2018 Comments Off on New Strategic Landscape Innovative Perspectives PDF B50b36784

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    The New Strategic Landscape: Innovative Perspectives on Strategy (Cass Business Press) PDF




    by Julie Verity : The New Strategic Landscape: Innovative Perspectives on Strategy (Cass Business Press)

    ISBN : #0230358373 | Date : 2012-10-19

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    PDF-0311b | The business challenges of organizations are increasingly complex; strategists need a rich choice of approaches in order to respond. Too few strategy models challenge the dominate paradigm of rational analysis, choice maximisation and planned implementation. This rich collection from an eclectic group of strategists provides alternatives…. The New Strategic Landscape: Innovative Perspectives on Strategy (Cass Business Press)


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  • Finance And Business 15.11.2018 Comments Off on Find Your Next Business Competitive Ebook PDF 93207f23d

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    Find Your Next: Using the Business Genome Approach to Find Your Company’s Next Competitive Edge (Business Books) PDF




    by Andrea Kates : Find Your Next: Using the Business Genome Approach to Find Your Company’s Next Competitive Edge (Business Books)

    ISBN : # | Date : 2011-11-04

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    PDF-197a7 | Combat flat sales, capture new markets, and drive innovation using the Business Genome approach The Business Genome is a proprietary database that tracks company data, maps it across data of all industries, detects patterns, and determines precisely how that company should plan for the future. In Find Your Next, Business Genome creator Andrea Kates explains how to ensure growth and prosperity in y… Find Your Next: Using the Business Genome Approach to Find Your Company’s Next Competitive Edge (Business Books)


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    [Pub.19jZN] Find Your Next: Using the Business Genome Approach to Find Your Company’s Next Competitive Edge (Business Books) PDF | by Andrea Kates


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  • Finance And Business 15.11.2018 Comments Off on KISS Theory Strategically Professional Development PDF 555ae5a7e

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    The KISS Theory: Basics of Call Center Training: Keep It Strategically Simple “A simple approach to personal and professional development.” PDF




    by Jayne Finn : The KISS Theory: Basics of Call Center Training: Keep It Strategically Simple “A simple approach to personal and professional development.”

    ISBN : #1519463723 | Date : 2016-12-28

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    PDF-d10d9 | Phone skills are a highly valuable tool to have in an employee’s skill-set, and Call Center Training will help provide those skills. This book will help you improve your phone skills which will make you more confident, improve sales, and help gain new customers while retaining your current clientele. Call Center Training will lower costs as it can reduce turnover. This will produce a positive env… The KISS Theory: Basics of Call Center Training: Keep It Strategically Simple “A simple approach to personal and professional development.”


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    The KISS Theory: Basics of Call Center Training: Keep It Strategically Simple “A simple approach to personal and professional development.” by by Jayne Finn

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  • Finance And Business 13.11.2018 Comments Off on High Quality Messaging Electronic Commerce PDF D69879aa1

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    High Quality Messaging and Electronic Commerce: Technical Foundations, Standards and Protocols PDF




    by Gerhard Schmied : High Quality Messaging and Electronic Commerce: Technical Foundations, Standards and Protocols

    ISBN : #3642641830 | Date : 2011-09-18

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    PDF-bb1fa | I am pleased to introduce this publication based on one of the deliverables of the NO PROBLEMS project. This is one of the projects co-financed by the European Commission in the framework of the TEN-Telecom programme. Electronic commerce is high up on the agenda of the European Commission and is one of the priorities of the TEN-Telecom programme. Electronic commerce requires a reliable and secure … High Quality Messaging and Electronic Commerce: Technical Foundations, Standards and Protocols


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  • Finance And Business 13.11.2018 Comments Off on Viking Manifesto Scandinavian Approach Blasphemy PDF Ef8c391af

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    The Viking Manifesto: The Scandinavian Approach to Business and Blasphemy PDF




    by Steve Strid : The Viking Manifesto: The Scandinavian Approach to Business and Blasphemy

    ISBN : #0462099059 | Date : 2007-10-28

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    PDF-4d70c | Just as ancient Vikings took the world by storm with swords and fast ships, modern Scandinavians have done the same with such innovative companies as Volvo, IKEA, and Absolut. This accessible and witty business study reveals how Nordic companies are making a huge impact on the corporate landscape and what lessons other businesses can learn from them. Unlike many European and American companies, t… The Viking Manifesto: The Scandinavian Approach to Business and Blasphemy


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