• Finance And Business 13.12.2018 Comments Off on Great Customer Service Telephone Worksmart PDF 0fed3dfd3

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    by Kristin Anderson : Great Customer Service on the Telephone (Worksmart Series)

    ISBN : #081447795X | Date : 1992-11-26

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    PDF-77712 | First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone — from salesperson to manager to secretary — how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectivenes… Great Customer Service on the Telephone (Worksmart Series)


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  • Finance And Business 12.12.2018 Comments Off on CIM Coursebook Communications Marketing Certificate PDF Ec52de7e2

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    CIM Coursebook 00/01: Customer Communications in Marketing (CIM Certificate Workbook) PDF




    by Gill Wood : CIM Coursebook 00/01: Customer Communications in Marketing (CIM Certificate Workbook)

    ISBN : #0750649178 | Date : 2000-07-26

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    PDF-37dbd | Customer Communications in Marketing 2000-2001 is specifically developed and written for students taking the Customer Communications in Marketing module of the CIM Certificate. This book, as with the others in the series, has been completely revised to match the 2000 syllabus for the CIM qualifications. It is designed to help you pass your professional examinations first time, and give you practi… CIM Coursebook 00/01: Customer Communications in Marketing (CIM Certificate Workbook)


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  • Finance And Business 11.12.2018 Comments Off on Ultimate Sales Letter Attract Customers PDF 40a8c28e1

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    The Ultimate Sales Letter: Attract New Customers. Boost Your Sales PDF




    by Dan S. Kennedy : The Ultimate Sales Letter: Attract New Customers. Boost Your Sales

    ISBN : #1593374992 | Date : 2006-02-20

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    PDF-f5f25 | Write Well to Sell Big!In the age of e-mail and instant communication, great sales copy is indispensable to closing a deal. But too many sales letters end up in the junk file or the wastebasket. In this new edition of his top-selling book, author Dan Kennedy explains why some sales letters work and most don’t. And he shows how to write copy that any business can use.Among other things, he provides… The Ultimate Sales Letter: Attract New Customers. Boost Your Sales


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  • Finance And Business 11.12.2018 Comments Off on Managers Guide 22301 Governance Publishing PDF 514a57f03

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    : Manager’s Guide To ISO 22301

    ISBN : #1849284679 | Date : 2013-04-09

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    PDF-f7143 | Have you ever wondered whether your business continuity plan is any good, or whether you’ve even got a business continuity plan? Anyone can write a simple document, call it a business continuity plan and hope for the best. But, unless you know that it will do what it is supposed to, it may be a wasted investment. This practical guide to the ISO22301 business continuity management system standard s… Manager’s Guide To ISO 22301


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  • Finance And Business 11.12.2018 Comments Off on Lean Communications Provider Management Excellence PDF 12631ce10

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    The Lean Communications Provider: Surviving the Shakeout through Service Management Excellence PDF




    by Keith Willets : The Lean Communications Provider: Surviving the Shakeout through Service Management Excellence

    ISBN : #007070306X | Date : 1996-04-24

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    PDF-80456 | This guide, authorized by the NMF, provides a complete plan of action for achieving service management excellence and increased profitability…. The Lean Communications Provider: Surviving the Shakeout through Service Management Excellence


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  • Finance And Business 10.12.2018 Comments Off on Happy Customers Faster Cash Belgium PDF D482ce125

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    Happy Customers Faster Cash Belgium edition: A guide to effective communication in financial Customer Relationship Management PDF




    by Ludo Theunissen : Happy Customers Faster Cash Belgium edition: A guide to effective communication in financial Customer Relationship Management

    ISBN : #1517799074 | Date : 2015-10-13

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    PDF-4fdc6 | Do you struggle with customers who pay late? Are you afraid to lose customers because you want what is rightfully yours? Are you tired of calling customers again and again, hearing the same promises? Then this book is for you. Happy Customers Faster Cash is for business people, either fresh or seasoned, with or without a background in finance, who want to dramatically shorten the time required to… Happy Customers Faster Cash Belgium edition: A guide to effective communication in financial Customer Relationship Management


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  • Finance And Business 10.12.2018 Comments Off on Cim Paper Integrated Marketing Communications PDF 1a2fb7f85

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    Cim Paper 9 – Diploma: Integrated Marketing Communications: Study Text (2000): Exam Dates – 12-00, 06-01 (CIM Study Text: Diploma) PDF




    by BPP : Cim Paper 9 – Diploma: Integrated Marketing Communications: Study Text (2000): Exam Dates – 12-00, 06-01 (CIM Study Text: Diploma)

    ISBN : #0751741086 | Date : 2000-06-29

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    PDF-92367 | This study text focuses on communications strategy for marketing. It is part of a range of CIM study texts launched in 1991, with practice and revision kits added in 1994. Throughout that period, the range has been developed, adding new features whilst ensuring the material remains focused on the CIM exams. All texts carry the full recommendation of the CIM examiners…. Cim Paper 9 – Diploma: Integrated Marketing Communications: Study Text (2000): Exam Dates – 12-00, 06-01 (CIM Study Text: Diploma)


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  • Finance And Business 10.12.2018 Comments Off on Applied General Systems Research Organizations PDF 4225fcda0

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    : Applied General Systems Research on Organizations

    ISBN : #4431679626 | Date : 2012-11-22

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    PDF-c1aee | Drastic changes of the societies in the new century require new paradigm in every area of social science. Organizations study is not exception. This book illustrates the cutting edge of organizations study beyond the traditional approaches in management science and general management theory. With an interdisciplinary approach emphasizing systemic properties of organizations such as interaction, hi… Applied General Systems Research on Organizations


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  • Finance And Business 09.12.2018 Comments Off on Customer Delight Principle Expectations Bottom Line PDF 743394208

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    The Customer Delight Principle : Exceeding Customers’ Expectations for Bottom-Line Success PDF




    by Timothy L. Keiningham : The Customer Delight Principle : Exceeding Customers’ Expectations for Bottom-Line Success

    ISBN : #0658010042 | Date : 2001-07-24

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    PDF-548ee | Here’s how your company can take customer satisfaction to a new level and reap the profits!. . The Customer Delight Principle shows how customer delight — not mere satisfaction — drives repeat purchasing and customer loyalty. The book details how your company can build a customer delight-oriented organization and reveals many of the roadblocks that you are likely to encounter. How to monitor cus… The Customer Delight Principle : Exceeding Customers’ Expectations for Bottom-Line Success


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  • Finance And Business 08.12.2018 Comments Off on Mastering Organisational Behaviour Palgrave Business PDF 2d6f57173

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    Mastering Organisational Behaviour (Palgrave Master Series (Business)) PDF




    by Richard Pettinger : Mastering Organisational Behaviour (Palgrave Master Series (Business))

    ISBN : #0333792793 | Date : 2000-07-10

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    PDF-443a1 | This book provides a concise and readable introduction to the complexities of organisational behaviour. Dealing with all of the key features, it takes each in turn and introduces and develops them in an easy-to-follow and step-by-step approach. It covers the familiar features of leadership and motivation in a fresh and direct point of view, and deals extensively with the great impact of technologi… Mastering Organisational Behaviour (Palgrave Master Series (Business))


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